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Help
at Hand,
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Planned
With the help of strong helpdesk software, your organization will be able to manage support tickets in an efficient manner. Solve employee problems faster, and better the internal way of working. In every step from request creation to closure, service delivery is accelerated and employee experience enhanced.
Savvy HRMS - Modules
SAAVY HRMS is an integrated HR management software that automates and simplifies your key HR operations.
Helpdesk Configuration
Ticket Creation
Action on Ticket
Reports & Analytics
Helpdesk Configuration
Tailored Setup Means Smart Support
- Department-wise category and sub-category setup.
- Assigning action authorities at the department level.
- Assigning roles at employee level or as departments.
Ticket Creation
Raise a Request, We’ll Do The Rest
- Choose a category or sub-category in order to generate a support ticket.
- Upload any relevant material for clarity.
- Set the priority of the ticket: Critical, Major, or Minor.
- Slab wise Professional tax configurations.
Action on Ticket
Track, Transfer, and Resolve
- Assign tickets to employee groups or approval authorities.
- Easily transfer tickets among departments.
- Strategies filter tickets on the basis of current status in a single click.
Reports & Analytics
Every Query Gets Clarity
- Department-oriented ticket summary
- TAT-wise reports
- Insights on priority-wise tickets for better planning
Frequently Asked Question
What is helpdesk software?
Helpdesk software is a support ticket management system that helps organizations streamline, track, and solve internal or customer-related queries.
Is this for small enterprises?
Yes, small business was meant for helpdesk software and, to large extent, big firms.
Can I automate ticket routing?
Yes, they have all the features with respect to automated ticket routing that aid in improved speed and accuracy of resolution.
Is it cloud-based?
Absolutely, as a cloud-based platform, the helpdesk system can be accessed anywhere so that it can provide great assistance for remote teams.
Does it support SLAs and priorities?
Yes, our helpdesk software provides SLA management with which you can determine priorities and timelines for better compliance.
